Careers | Tour East

Posted: 22nd November 2023

Transport & Logistics Manager

Location: SINGAPORE
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

SKILLS:

• Transport and logistics management

• Supplier negotiation and relationship management

• Inventory and resource control

• Quality control and safety compliance

• Route optimization and scheduling

• Team leadership and supervision

• Problem-solving and decision-making

• Effective communication and coordination

ROLE & RESPONSIBILITIES

Transport Management:
Coordinate transportation logistics for inbound travelers, including airport transfers and tour vehicles.
Ensure timely and efficient transportation services for clients.
Supplier Relations:
Collaborate with transportation providers and suppliers to negotiate contracts and rates.
Monitor the performance of suppliers and maintain strong relationships.
Inventory Control:
Manage and maintain an inventory of vehicles and equipment.
Ensure the availability of vehicles and resources for scheduled operations.
Quality Assurance:
Oversee the quality and safety standards of transportation services.
Implement and enforce operational protocols and safety measures.
Logistics Planning:
Plan and execute logistics for tours and travel itineraries.
Optimize routes and schedules to maximize efficiency.
Team Leadership:
Supervise and lead a team of transport and logistics personnel.
Delegate tasks, set goals, and ensure compliance with policies and procedures.
Produce and present to Management a monthly result.

Qualifications

Bachelor's degree in business management, Logistics, or related field (preferred).
Minimum of 5 years of experience in transport and logistics management, preferably in the travel industry.
Strong leadership and team management skills.
Excellent communication and negotiation abilities.
Proficient in logistics software and Microsoft Office Suite.
Familiarity with local transportation regulations and safety standards.

Apply

Posted: 22nd November 2023

Customer Service Officer/Executive

Location: SINGAPORE
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

SKILLS:

• Excellent customer service and communication abilities.

• Sales and persuasion skills.

• Familiarity with local attractions and tourism offerings.

• Effective complaint resolution and problem-solving.

• Attention to detail and organization.

• Ability to work independently and as part of a team.

ROLE & RESPONSIBILITIES

Guest Engagement:
Greet and engage with hotel guests, offering assistance and information.
Provide details about Singapore attractions and available tour packages.
Sales and Promotion:
Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
Assist guests with the booking of tours and activities.
Inquiry Handling:
Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
Provide accurate information and recommendations.
Complaint Resolution:
Address guest complaints and concerns with patience and professionalism.
Take appropriate actions to resolve issues and ensure guest satisfaction.
Documentation:
Maintain accurate records of tour bookings, guest preferences, and complaints.
Collaborate with tour operators to confirm reservations and resolve discrepancies.

Qualifications

Diploma or equivalent.
1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
Strong communication and interpersonal skills.
Knowledge of Singapore attractions and tour packages.
Basic computer proficiency for documentation and booking.

Apply

Posted: 22nd November 2023

Innovation & Xlab Technology Manager

Location: SINGAPORE
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

SKILLS:

• Technology strategy and implementation

• Innovation and R&D management

• Data analysis and interpretation

• Cybersecurity and compliance awareness

• Team leadership and collaboration

• Strong communication and presentation

• Problem-solving and decision-making

• Adaptability and staying current with technology trends.

ROLE & RESPONSIBILITIES

Technology Strategy:
Develop and implement technology strategies to enhance the agency's operations and services.
Identify emerging technologies and innovations relevant to the travel industry.
Innovation Management:
Foster a culture of innovation within the organization.
Lead research and development initiatives to create new travel experiences and products.
Technology Integration:
Evaluate and implement technology solutions to improve efficiency in booking, customer service, and operations.
Ensure seamless integration of software and hardware systems.
Data Analysis:
Utilize data analytics to gain insights into customer behavior and market trends.
Make data-driven decisions to enhance offerings and customer experiences.
Cybersecurity and Compliance:
Ensure the security and privacy of customer data.
Stay updated on industry regulations and compliance requirements.
Team Leadership:
Manage a team of technology professionals, fostering skill development and collaboration.
Delegate tasks and oversee project timelines.
Produce and present to Management a monthly result.

Qualifications

Bachelor's degree in information technology, Computer Science, or a related field (preferred).
Minimum of 5 years of experience in technology and innovation management, with a focus on the travel industry.
Strong leadership and project management skills.
Excellent communication and problem-solving abilities.
Proficiency in technology solutions and software relevant to the travel sector.

Apply

Posted: 22nd November 2023

Operation Admin Customer Service Associate

Location: SINGAPORE
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

SKILLS:

• Strong communication skills

• Proficiency in Microsoft Office

• Detail-oriented

• Ability to multi-task

• Time management skills

ROLE & RESPONSIBILITIES

Review travel itineraries for accuracy and completeness, ensuring they align with client preferences.:
Generate printed travel itineraries for clients and drivers, including essential trip details.
Create and print driver banners with passenger information and pickup/drop-off details.
Collaborate with partner organizations (Combi Supplier) to share travel itineraries for client coordination.
Coordinate with the BPO team to send itineraries and related documents for accurate transport billing.

Qualifications

Diploma or equivalent.
Customer service or administrative experience preferred.
Knowledge of travel industry basics is a plus.

Apply

Posted: 22nd November 2023

Product & Marketing Development Manager

Location: SINGAPORE
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

SKILLS:

• Product development and innovation ·

• Marketing strategy and campaign management

• Market research and analysis

• Budgeting and financial acumen

• Team collaboration and leadership

• Customer relationship management

• Strong written and verbal communication

• Adaptability and problem-solving

ROLE & RESPONSIBILITIES

Product Development:
Identify and assess market trends and customer preferences.
Develop and enhance travel packages and itineraries to meet client demands. ·
Collaborate with suppliers to negotiate and secure favorable terms for products and services.
Marketing Strategy:
Create and execute marketing plans to promote travel packages.
Manage digital and traditional marketing campaigns to reach target audiences.
Monitor marketing performance and adjust strategies as needed.
Market Research:
Conduct market research to identify new opportunities and competitive landscapes.
Gather customer feedback and insights to improve products and services.
Stay informed about industry developments and adapt strategies accordingly.
Budget Management:
Develop and manage budgets for product development and marketing initiatives.
Ensure cost-effective strategies while maintaining quality and customer satisfaction.
Produce and present to Management a monthly result
Team Collaboration:
Coordinate with cross-functional teams, including sales, operations, and customer service.
Provide guidance and support to marketing and product development teams.
Client Relations:
Build and maintain strong relationships with clients and partners.
Address client inquiries and concerns promptly and professionally.

Qualifications

Bachelor's degree in marketing, Business Administration, or a related field.
Minimum of 5 years of experience in product development and marketing within the travel industry.
Strong analytical and strategic thinking skills.
Excellent communication and presentation abilities.
Proficiency in marketing tools and analytics.
Creative mindset with a customer-centric approach.
Familiarity with inbound travel market dynamics

Apply

Posted: 22nd November 2023

Reservation Sales Officer/Executive

Location: SINGAPORE
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

SKILLS:

• Reservation and booking management.

• Invoicing and billing procedures.

• Customer service and communication.

• Attention to detail and data entry accuracy.

• Familiarity with reservation software/tools (a plus).

• Basic accounting knowledge (a plus).

ROLE & RESPONSIBILITIES

Reservation Management:
Handle reservation requests from clients for various travel services, including accommodations, transportation, and activities.
Ensure accurate and timely booking of travel arrangements.
Invoicing and Billing:
Generate invoices and receipts for confirmed reservations.
Verify payment details and process transactions in accordance with company policies.
Client Communication:
Respond promptly to client inquiries and provide reservation confirmation details.
Communicate any changes or updates related to reservations.
Record Keeping:
Maintain organized records of reservations, invoices, and payment transactions.
Keep track of available inventory and availability.

Qualifications

Diploma or equivalent.
1-2 years of experience in reservation management or a related role.
Strong attention to detail and accuracy.
Effective communication and customer service skills.
Familiarity with reservation systems and invoicing software.

Apply

Posted: 23rd November 2023

Product & Data Loading Officer

Location: BANGKOK
Reporting to: Head of Department

Please introduce yourself by specifying the position you are applying for in the comment box on the Inquiry Form, and kindly include your current salary as well as your expected salary.

ROLE & RESPONSIBILITIES

Manage the backend database system to ensure efficiency and accuracy.
Collaborate with TEHQ to develop Standard Operating Procedures (SOP) and guidebooks for staff.
Liaise with Head of Departments to provide assistance on backend system matters.
Coordinate with the hotel procurement team (international and Asia) for uploading hotel rates and information.
Maintain the booking system's accuracy and efficiency.
Guide and assist staff with difficulties or queries related to the backend system.
Support functional teams and other departments with backend updates and loading.
Perform user support, troubleshoot, and provide guidance when issues arise.
Share knowledge and experience gained from the business planning team to develop multi-tasking skills.

Qualifications

Bachelor’s degree in tourism, management, or a related field.
1-2 years of experience in the tour operator industry.
Based in Thailand.
Ability to work in the office.
New graduates are welcome.
Fluent in English (both speaking and writing).
Knowledge of SQL is a plus but not mandatory.
Proficient in Microsoft Excel, Word, and Outlook.

Apply